If users encounter issues using the web conferencing program, they should consult MedIT’s reference materials. In the event that users are not able to resolve the issue with those tools, they may call the MedIT Service Desk (1.877.266.0666) for remote assistance.
Note: The MedIT Service Desk may not be able to resolve all issues. Web conferencing uses software that relies on the means by which it is connected to the internet and the computer on which it is installed. If the MedIT Service Desk is unable to resolve an issue, users may may call Adobe 24/7 Support (1.800.42.ADOBE).
Also, the flexibility afforded by web conferencing means that users will be in various locations where MedIT technicians cannot be dispatched. Furthermore, support can only be offered to users who have been provided a computer through their respective universities. The MedIT Service Desk is unable to support home computers.
It is strongly recommended that users have access to an audiobridge in case of web conferencing program failure. An audiobridge phone number and conference ID should be provided by the host of the meeting.
Contact the MedIT Service Desk
The MedIT Service Desk is your first point of contact for all Faculty of Medicine information technology service requests including web conferencing assistance.
MedIT Service Desk Contact Information
Phone: 1.877.266.0666
Email: medit.servicedesk@ubc.ca
Hours: 7:00 a.m.–5:00 p.m., Monday to Friday