Message from the Director
Welcome to Building Connections, MedIT’s third annual Performance Report. This report highlights some of the ways that MedIT has supported the UBC Faculty of Medicine’s strategic direction during the past year.
UBC’s Faculty of Medicine is unique, operating across multiple post-secondary and healthcare organizations throughout British Columbia. Our ability to support and bring value to the Faculty depends on our ability to build and maintain connections – within MedIT, across the Faculty, throughout the University and with our partner organizations in both academia and in the health authorities.
Creating Connected Teams
MedIT is a mosaic, consisting of team membership from all of our partner organizations. In the last year, our successes have been driven by collaborative work across teams. Whether those teams are situated within UBC or our partner organizations, the sharing of expertise and organizational knowledge has been instrumental in delivering service improvements to our customers.
Within MedIT, we have begun to cultivate an environment that empowers our team members to connect different areas of expertise across our organization. Our new Systems, Services and Design team is a concrete example of this, bringing together infrastructure, facilities and service design experts to continuously improve the technologies that enable collaboration.
MedIT is built on partnerships, and the strong connections we have maintained have enabled us to create cross-organizational teams with common goals. This has been especially beneficial to network infrastructure projects, such as the Distributed Medical Program Audio-Visual network upgrade, where coordination across academic and clinical sites is imperative for project success.
Connecting With Our Customers
In a continued effort to understand the varied contexts in which our services are delivered, our customers’ voices are increasingly being incorporated into our teams. The Business Working Team for Postgraduate Medical Education’s Resident Management Project is an example of a model that has allowed our customers to be directly involved in the development of a solution to meet their complex needs.
The strong relationships we have built with our customers are predicated on our team’s ability to listen, understand the context in which our services are delivered and identify and articulate how improvements can be made.
In the next year, MedIT will continue to focus on the Faculty of Medicine’s unique needs. We will continue to listen to our customers, and strengthen our relationships with our partners. I encourage our team members within MedIT to identify and drive opportunities to bring value to the Faculty and contribute to the achievement of its strategic direction.
Dave Lampron Director, MedIT
Flexible Connections
September 29, 2014
In response to our customers’ needs, MedIT has developed a more flexible means to connect with Faculty of Medicine videoconference sessions – starting with Grand Rounds.
Smooth Moves
September 25, 2014
MedIT and the Dean’s Office Communications Group partnered to move 112 Faculty of Medicine websites to UBC’s new “Common Look and Feel” design.
On the Right Track
September 29, 2014
By working to enable the Business Working Team through technical and project management expertise, MedIT has helped PGME to more efficiently and sustainably support residents across BC.
Rethinking the Brain
September 25, 2014
MedIT’s Educational Technology team helped Dr. Claudia Krebs mitigate “neurophobia” through working together to flip her classroom.
Ensuring Reliable Delivery
September 25, 2014
MedIT worked with academic and health authority partners on a virtual “highway improvement project” for medical program delivery.
Room to Grow
September 25, 2014
From academic to clinical sites, MedIT’s Capital Infrastructure Program manages the creation and renewal of spaces that support distributed medical education.
Guided Momentum
September 29, 2014
The newly created Systems, Services and Design team allows MedIT’s Collaboration Technologies portfolio to guide bright ideas into consistent service improvements.
Fostering Partnerships
September 25, 2014
MedIT technicians participated in a cross-country exchange to gain insights and build partnerships that will continue to benefit medical program delivery in British Columbia.
MedIT by the Numbers
October 3, 2014
From customer satisfaction rate, to videoconference hours supported, – this infographic illustrates just some of the scope of our team’s impact in the last fiscal year.
Collaboration for Stability
September 29, 2014
A coordinated effort between MedIT, our partners and our customers has enabled a network redesign that lays the groundwork for future improvements at clinical sites.
