Support Options

New VC Support Hours

Our videoconferencing support hours have changed. Videoconferencing support is now available from 7:00 a.m –5:00 p.m., Monday to Friday.

After analyzing our call volumes and scheduled videoconferencing events, we have changed our hours to maximize our resources and provide a better level of service during your core business hours.

As always, if you need assistance during your videoconferencing events, don’t hesitate to call the MedIT Service Desk at 1.877.266.0666 (option 2).

Visit our service catalogue for more information about videoconferencing and other collaboration technologies.

Support Options

The type of support required for a VC session depends primarily on the technical requirements of the session and the level of training acquired by session participants.

For more information on the modes of support provided by MedIT, and the responsibilities associated with them, please refer to the Facilities Technical Support Modes page.

Participants are encouraged to contact the MedIT Service Desk if a site is not connected or if they experience any technical issues during the event. The Service Desk number is displayed in all Faculty of Medicine-supported VC rooms.​

Contact the MedIT Service Desk

The MedIT Service Desk is your first point of contact for all Faculty of Medicine information technology service requests including VC technical assistance.

MedIT Service Desk Contact Information
Phone: 1.877.266.0666
Email: medit.servicedesk@ubc.ca
Hours: 7:00 a.m.–5:00 p.m., Monday to Friday