If users encounter issues using the IM program, they may call the MedIT Service Desk (1.877.266.0666) for remote assistance.
Note: The MedIT Service Desk may not be able to resolve all issues. IM uses software that relies on the means by which it is connected to the internet and the computer on which it is installed.
Also, the flexibility afforded by IM means that users will be in various locations where MedIT technicians cannot be dispatched. Furthermore, support can only be offered to users who have been provided a computer their respective universities. The MedIT Service Desk is unable to support home computers.
Contact the MedIT Service Desk
The MedIT Service Desk is your first point of contact for all Faculty of Medicine information technology service requests including IM assistance.
MedIT Service Desk Contact Information
Phone: 1.877.266.0666
Email: medit.servicedesk@ubc.ca