If users encounter issues using the desktop VC program, they should consult the training materials provided. In the event that users are not able to resolve the issue with those tools, they may call the MedIT Service Desk for remote assistance.
Note: The MedIT Service Desk may not be able to resolve all issues. Desktop VC uses software that relies on the means by which it is connected to the internet and the computer on which it is installed.
Also, the flexibility afforded by desktop VC means that users will be in various locations. Therefore, technicians will not be dispatched to support desktop VC users. Further, support can only be offered to users who have been provided a computer through their respective universities; the MedIT Service Desk is unable to support home computers.
It is strongly recommended that users have access to a back-up audio bridge in case of desktop VC program failure. An audio bridge phone number and conference ID will be available with all sessions. It is strongly recommended that users have access to a telephone and these details in case of desktop VC program failure.
Contact the MedIT Service Desk
The MedIT Service Desk is your first point of contact for all Faculty of Medicine information technology service requests including VC technical assistance.
MedIT Service Desk Contact Information
Phone: 1.877.266.0666
Email: medit.servicedesk@ubc.ca
Hours: 7:00 a.m.–5:00 p.m., Monday to Friday